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Returns & Exchanges
Thanks for shopping at Suryfly. Our online shop provides unique fashion products from our independent designers back by high quality material and reliable production. Our members of QA team inspect each product before packaging to ensure the maximum customers satisfaction.
If you are not entirely satisfied with your purchase, it is easy to exchange or refund. Please don’t hesitate to contact us, we will try our best to meet your request.
How to Make Your Return:
Step 1: Click the "TRACKING ORDER" feature at the bottom menu of our home page.
Step 2: Enter your EMAIL ADDRESS and ORDER NUMBER.
Step 3: There is a "RETURN" button in the specific order. You need to click it to submit the return request and you will get authorization and a return address via email within 48 hours.
Need a different size, color or pattern? Have a hassle-free exchange as long as it is in stock.
Kind reminder: Any addresses on the parcel are not approved as the return address. Returned package without an authorized return address from customer service representatives will not be refunded or exchanged. We will issue a refund to your original payment method within a week.
Returns & Exchanges Policy:
1.Purchase (except swimwear, underwear, bags & accessories) can be returned or exchanged within 15 days from the delivered date.
2.Items must be unused, undamaged and in original packaging, ensure that all products in the package are intact! If not, the buyer is responsible for all incurred fees and no refund will be issued.
3.If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.No restocking fee to be charged to the consumers for the return of a product.
Items that do not meet these criteria will not be considered for return.
Purchase Not Eligible for Return:
1.Final sale or clearance item(s) is not eligible for return or exchange.
2.Swimwear, underwear and other intimates are not eligible for return or exchange (except wrong item).
3.Pictures showing the problem/defect are needed by email after submitting the return/exchange request online.
Your order will be fully refunded if it’s canceled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders canceled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation request if the parcels have already been shipped.
If you have further questions / issues, please don’t hesitate to contact us at email@example.com.